FAQ Category: 1. Your Holiday Booking

Do you offer cancellation cover or insurance?

Basic cancellation cover is included in the price of a holiday booked direct with us. We also offer an Extended Cancellation Plan more details can be found here. Please note: Our cancellation scheme is not an insurance policy and you are strongly advised to make…

When booking, do babies count in the party numbers?

Babies under the age of two do not form part of the group total.

When do I need to pay my remaining balance?

The balance of the price of your holiday is payable 6 weeks before your arrival date. If your booking is made less than 6 weeks before the start of your holiday, the full price is payable at the date of booking. Please…

Do you accept group bookings?

We do not normally accept group bookings for groups occupying more than four (4) holiday homes. Therefore, please contact us on 03451 65 62 65 before making a group booking. Please note: If your party fits this description and you make a booking without…

Can I change my holiday?

Amendments to your booking may be made by going to Manage My Booking on our website or by telephoning our Welcome Customer Service Team on 03451 65 62 65 Please note: Changes must be made at least 6 weeks before the holiday start date and we…

Do you accept single-sex parties or groups of young adults?

Our holiday park caters primarily for families and couples, so please contact us on 03451 65 6265 before booking if your group fits this description. Please note: If your party fits one of these descriptions and you make a booking without telling us,…

How do I pay my remaining balance?

You can pay your remaining balance via the Manage My Booking section of our website. Just enter your booking reference and the surname used for the booking. Alternatively, please phone us on 03451 65 62 65 and we’ll be happy to help.

How do I make a booking?

Once you have decided when, for how long and in which accommodation you would like to stay, you can make a booking by: Visiting our Secure Online Booking Page OR Calling our friendly reservation staff on 03451 65 62 65 Our expert team are…

What payment methods do you accept?

The following credit and debit cards are accepted and we have NO credit card surcharges! Visa Debit Visa Credit Mastercard Maestro

How do I cancel my holiday?

You have the right to cancel your holiday within two days of making the booking without incurring any charges. For cancellations after this period, please refer to our Terms & Conditions for full details of cancellation policy. You can cancel your online booking by…

How do I order a brochure?

You can order our New Brochure here : Request Brochure