FAQ Category: 1. Your Holiday Booking

With scams and fake accounts always on the rise it's always best to double check if you are unsure about what you are buying. If you are in any doubt as to whether it is a genuine Welcome holiday please feel free…

Unfortunately we are unable to accept post or deliveries for guests staying on the park.

Up until 12pm midnight you can check in at The Starlight Club.

If you are staying with us on the park please see the team in Reception who will aim to resolve your problem as soon as possible.

Once your check-in day has arrived our booking system will mark you as checked in but you will still need to pop into Reception to collect your keys.

Unfortunately we are unable to send out printed confirmations through the post.

If you live overseas and would like to book a holiday with us please email the team here.

The cost of our Extended Cancellation Plan is based on your Basic Holiday cost and can be added to your holiday when you are making your booking. Holiday Cost Up ToExtended Cancellation Plan Cost£300£20£500£30£700£35£1,000£40Over £1,000£45 Please note that Our Extended Cancellation Plan…

TransferTime of Transfer Standard CoverExtra CoverFirst 2 days after bookingFreeFreeAfter Booking and up to 6 weeks before arrival£25FreeBetween 6 weeks and 7 days before arrival£50£25Less than 7 days before arrival£100£50 CancellationTime of CancellationStandard CoverExtra CoverFirst 2 days after bookingFreeFreeAfter Booking and up…

When booking your holiday you will need to pay a deposit according to the total holiday costs. You will need to pay the deposit at the time of your booking. The deposit amount payable depends on the price of your holiday and…

During your stay at Welcome you can hire these items from Reception. In order to receive your refundable deposit please make sure you keep your receipt. Hire Item7 Day Hire CostDepositSecond KeyBedguardDisabled Parking ConeDouble DuvetDouble SheetGarden Chair Hair DryerPillow CaseSingle DuvetSingle SheetGarden TableIron Ironing…

All guests and visitors are encouraged to make suggestions and provide feedback on their stay so that we can continue to strive to improve our service and facilities. If you would like to provide feedback during your holiday, please pop into our…

If you find that you have mislaid any items, please contact us on 03451 65 62 65.  If the item(s) is found we will then advise on postage costs. We will always endeavour to return any lost property, but we cannot be held…

There is a minimum of a 3-night stay. This may be possible during our quieter periods; please enquire at reception or call us on 03451 656265.

Check out time is 10am. Before you leave us: Please kindly remove sheets, duvet covers and pillowcases and place them in the linen bins provided on site. Please note that the linen bins are not on the park until 9.30am. If no bin…

Check in time is from 4pm. You are most welcome to arrive before then and make use of our facilities, but please make sure you speak to a member of the Reception team to allow us to arrange this for you. However,…

In your Holiday Home you’ll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you’re likely to need, including a microwave, fridge, toaster, kettle, cooker and oven. But you will need to bring a few things along with…

If you are booking to stay a week or more with us, you can request a specific accommodation number for an additional charge. Whilst we will do our utmost to make sure you stay where you would like on the park, circumstances beyond our…

Keep an eye on our website and social media for the occasional promotion. We do try to provide the best prices throughout the year for our customers.

When you book direct with us you get all this included in the price! Use of all park facilities Entertainment passes Swimming passes Crazy Golf Water, electricity and gas Basic Cancellation Scheme Bed linen

Yes, you can pay by instalments. The amounts you can pay will vary depending on the total balance payable and the amount of time you have left to pay before the due date. You can make a payment by phoning us on…